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public sector services modelling

Public sector organisations face unique planning and operational challenges. Unlike the private sector, there is no overriding profit motive and different (and equally valid) views of priorities exist. This inevitably complicates planning decisions – designing an efficient operation with predictable outcomes becomes near impossible.

A Paragon model will provide an impartial representation of how the various elements will work (or won't work) together in any service delivery. Each interested party can see any problems and can assess the impact - both on themselves and on the service – as proposed solutions are modelled, tested, re-planned and re-tested. Response to peaks in demand and emergency situations can be assessed and improved and financial and workforce planning implications become clear.

If you recognize any of the following public sector challenges, you should speak to Paragon about how modelling can help:


  • Complex service delivery, varying and unpredictable demand

  • Reconciling the interests of various groups who, while possessing a public service ethos, are reluctant to adapt their own practices or interests in pursuit of 'improvements' that they are not convinced will work

  • Meeting government targets which, whilst desirable in themselves, can lead to unintended and unwanted consequences in other areas

  • Multiple, often seemingly conflicting, objectives or performance indicators

  • Co-ordination of separately managed services

  • The need to evaluate and work with private sector suppliers (e.g. PFI)

  • Planning for emergency scenarios where the first opportunity to fully test plans will be when they need to be put into action

  • The need to reconcile the interests and priorities of groups with different traditional working practices

case studies

NHS

Accident & Emergency Facilities

Consolidation of local NHS Accident & Emergency facilities to improve services and reduce the costs compared to the existing multiple smaller facilities

Open Case Study (new window)

North Ayrshire Social Services

Social care in North Ayrshire

Understand and measure how changing the management of services reduced the frequency and impact of delayed hospital discharges for elderly and disabled people.

Open Case Study (new window)

people say

"The Paragon study demonstrates that the interface between the NHS and the Council within the acute hospital setting is crucial in achieving faster decision making and earlier care or support arrangements."

Bernadette M Docherty, Corporate Director Social Services, North-Ayrshire Council